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Multifamily Master

Over his more than 35 years as a construction professional, Vice President of Operations George Uschold has honed his business sense and project experience to build critical housing in our communities. For multifamily housing clients in the Southeast, George has assembled and mentored fellow project leaders who share his and �԰�����’s client-centered ethos and serve as strategic, value-aligned partners. Backed by a longstanding record of excellence with major repeat clients, we deliver the depth of service, speed to market and design solutions that ensure success.

The Right Teams for the Right Projects

In his years as a project leader, George has created lasting relationships with key clients, positioning �԰����� as a market leader in Type 5 (i.e., wood-frame) construction. By combining our national-scale network of experts and success in diverse construction sectors, George and �԰����� equip our local teams and trade partners to create successful project outcomes.

“We prioritize value alignment with our multifamily clients, and work hard to understand and internalize their objectives as a crucial jumping-off point,” George says. “From there, we place the right people with the right jobs, providing industry experience and local knowledge our clients can depend on.”

George points to Operations Director Nick Wegener and repeat client The Beach Company as prime examples of our intentional and lasting relationship building. Nick first served as a project manager on The Beach Company’s first �԰����� project, The Boulevard on Coleman in Mount Pleasant South Carolina, completed in 2013. At the time, Nick already brought nearly a decade of industry experience and local trade partner networking to the job.  Nick and the �԰����� team built a strong relationship with the Beach Company and its chief operating officer Dan Boyle through their roles as trusted advisors and Relentless Allies. 

In the decade since, �԰����� has repeatedly proven its partnership with The Beach Company in 11 successful and complete projects and three currently ongoing projects. George brings the right clients and project leaders together initially, but the subsequent fruitful relationship proves the power of �԰����� cultivating that relationship over time. Across so many projects, George, Nick, Project Executive Paul Kelley, Senior Project Manager Andrew Brown and others on our team have seized the opportunity to become our client’s best advocate in the Southeast multifamily construction market.

“Whatever the client needs for a successful project, we can roll up our sleeves and rise to the challenge,” George adds. “We collaborate tirelessly, working through and navigating projects together in a process that has been incredibly rewarding for our client and for �԰�����.”

�԰�����’s multifamily clients also highly value our robust Zero Harm ethic, a key differentiator and reflection of our intentional focus of building safe projects for all. Our safety processes are tried and tested, and laser-focused on protecting our people, our trade partners and the communities where we live, work and play.

“We’re continuously pushing the envelope to execute our work as safely as possible, and in a way that smaller multifamily and residential contractors simply can’t match,” George says. “By bringing safety professionals on-site and building value-aligned relationships with our diverse trade partners, we drive the partnerships and personal connections that compel our teams to care. We all want to keep each other safe.”

Smart Schedules

Multifamily housing developers depend on favorable financial climates to generate optimal profits, and thus depend on �԰����� and the enhanced collaboration through which we accelerate project schedules. Through solutions like preconstruction alignment, phased delivery, careful market monitoring and proactive procurement, we ensure our client’s projects are prepared at every step from design to tenant move-in.

Type 5 multifamily construction, typically limited to three or four stories, provides the perfect balance of repeatability and a naturally phased approach. Apartment complexes and townhomes, for example, are often divided into buildings or blocks of units, so George and his project teams can work with clients to deliver complete blocks in phases that accelerate profitability, enable greater quality control and minimize impact on newly moved-in tenants.

“The beauty of phased delivery is that it sets every stakeholder up for success,” George says. “Our clients can begin renting units earlier, their tenants can find housing earlier, and it gives our teams a clear path of steady progress, turning over unit by unit.”

Our teams map this pathway to success by getting involved as early as possible. A development’s site plan, including ingress and egress points, utility tie-ins, tenant amenities and more can all affect an ideal phased approach, so we bring our multifamily expertise and client relationships to bear and provide the best solutions.

Trusted Advisors

Multifamily housing developments also favor accelerated schedules due to ongoing volatility in materials and labor prices. With our depth of industry knowledge in leaders like George, we leverage our early planning and design involvement into circumspect schedule and design considerations to help our clients maximize the value of every dollar.

Multifamily housing is especially beholden to the price of wood, as most structures are fully framed with traditional milled dimensional lumber and panels. While market conditions have eased somewhat, they’re still highly subject to supply chain disruptions like shortages and delivery issues, let alone the overall increased prices. Historically, framing lumber cost roughly $250-$300 per one thousand board feet, but it has seen massive temporary fluctuations up to $1500 or more in recent years before finally settling closer to past prices.

“We’re involved so early in planning and design, typically a full year before construction begins, that we can monitor the local market and provide those insights to our clients,” George adds. “Markets fluctuate wildly and quickly, but as our clients’ trusted ally, we can provide options and advise when to begin materials procurement and when to wait weeks or months for more favorable market conditions.”

George and his teams maintain this focus on astute schedule management and advisement throughout the construction process, especially when wood framing is underway and particularly vulnerable to the elements and delays.

“Wood materials are sensitive and can’t sit for too long, exposed to the weather,” George says. “We carefully map out our material production rates, stage framing and dry-in and coordinate material deliveries to match our schedule, because once we set that schedule, we keep it going and never stop.”

Multifamily Experts

When market conditions are fraught, when schedules are sensitive to every potential delay and when clients depend on timely quality, �԰����� serves as a proven ally. George and his teams in Georgia and the Carolinas have honed their expertise over several years, developing a repeatedly tested ethic of early and proactive engagement that empowers client decision-making.

Equipped with our market knowledge, expert scheduling efficiencies and a relationship built on proven trust, our clients can make decisions that produce successful project outcomes, while George and our �԰����� multifamily teams do what we’re best at: building critical housing developments that prepare our communities for change and growth.  

Your IT Guide

If you’re having technology problems in Portland, Oregon, there is only one person to call: Earnie Eng, developer and IT regional specialist. Earnie is an expert in technology, but he also prides himself on being an expert in people. In everything he does, Earnie looks to put people first – prioritizing the people behind the machines, rather than the machines themselves.

Throughout his more than 22-year career with �԰�����, Earnie has worked tirelessly to improve efficiency, leverage technology to its full potential and ensure that he is doing all he can to help his teammates achieve success.

From Intern to Integral

IT was always a natural fit for Earnie; after his parents immigrated to the U.S. from Hong Kong in the 1970s, his mother became a software developer who owned her own company. Earnie grew up surrounded by technology, experiencing the latest and greatest new tech throughout the 1980s.

As he grew up though, Earnie found himself less interested in the mechanics of technology and more interested in the people who were using it. He went on to study business with an IT focus and began his career as an intern with Howard S. Wright, a �԰����� company (HSW), during his last year of college.

During his internship, Earnie was tasked with developing software for HSW. Project teams were struggling to provide the manpower needed to hold in-person trainings on jobsites, so Earnie worked with an external developer to create a platform to host online trainings.

“From day one, I came in with ideas and suggestions on how to improve and redesign what the team had started on,” Earnie says. “Anyone could have found the errors in the code, but my education in business helped me understand the user’s perspective. I recognized that it was primarily a business problem and needed a business technology solution.”

That people-first mentality carried him through his internship. Earnie often went above and beyond his job responsibilities, regularly helping others in the office with everything from fixing printers to improving marketing databases.

Breaking Through Burnout

When HSW was acquired by �԰�����, Earnie transitioned from a software developer into his current role of IT regional specialist. When he stepped into this role, Earnie knew he wanted to do things differently; with that thought in mind, he developed a catch phrase: “I’m not just any IT guy—I’m your IT guide.”

“I don’t simply want to fix things that are broken, I want to show people how to use our technology to serve their needs,” Earnie explains. “That has become my mission and the question I ask anyone who comes to me for help— ‘how can I help you succeed?’”

Earnie is the first to say that he is a people-pleaser by nature; this tendency to put others before himself early in his career grew him into the helpful, accommodating professional he is today – but it also led him down a path toward burnout.

“I always bent over backwards to make sure everyone around me was happy,” Earnie says. “That would burn anyone out after a while.”

As he has progressed in his career, Earnie has learned the importance of setting boundaries and communicating what he can handle. While his people-pleasing nature was once a negative that ultimately overwhelmed him, Earnie has turned people-pleasing into a positive – allowing him to be an empathetic leader and partner to his teammates.

“While exclusively people-pleasing was ultimately detrimental, the skills I learned during that time were invaluable,” Earnie says. “Over time, I’ve learned to be a better listener, I’m a better team player and I’ve learned how to prioritize. Now, rather than sacrificing quality in trying to improve everything, I’m more focused on making what I’m working on successful.”

Thinking Inside the Box

A major aspect of success for Earnie is anticipating needs and alleviating headaches for those in the field. Several years ago, Earnie recognized frustration between his technology teammates and those in the field when setting up jobsite trailers. The process of getting internet set up on a jobsite was complicated; superintendents were often not equipped to set up the network, but sending an IT teammate to every jobsite was costly and time-consuming.

Earnie, along with Steve VanHuss, senior regional technology specialist in Seattle, developed an idea: what if they could provide project teams with everything they needed, pre-wired, so all they had to do was plug it in?

The first “IT Job in a Box,” as they call it, was a simple file box and a piece of plywood with all the elements screwed in, and a hole cut on the side to plug in an AC adapter. Since the first prototype, Earnie and Steve have continued to improve upon the design. As new technology emerges and wireless connectivity improves, so does the IT Job in a Box; the duo have evolved the design of the box itself to ensure that it can withstand rugged jobsite conditions as well as added features such as an external strip of ports to connect a computer to the device directly and LED lights that indicate the box’s status.

“We’ve iterated quite a bit since the first box, based on feedback we’ve received from the field and our own experience with troubleshooting and maintenance,” Earnie says. “Ultimately, we’re very proud to have created something that makes life for those in the field a bit easier.”

Our use of the current version of the IT Job in a Box has expanded since Earnie and Steve created it, now being used on several jobsites in the Northwest and at select jobsites in Florida. 

The Ultimate Team Player

Construction is truly a team sport – it takes every member of our team to ensure a project is successful. In his time with the business, Earnie has proved that he is the ultimate team player, solidifying himself not just as a subject matter expert on technology but also as an ally to every one of his teammates. He is a true servant leader; even without being asked, Earnie takes the initiative to lead his teammates and the company behind the scenes.

Though his role has evolved over the years, Earnie has been unwavering in his priority of putting people first every step of the way. His work has led to increased efficiency for his teammates while his dedication to the people behind the machines has built a culture of trust and collaboration. 

Maximizing Every Priority

Building corrections facilities pulls owner and stakeholder priorities in many different directions. Our clients must simultaneously consider budget, safety and facility security, critical system redundancy and more. There are simply no negotiable priorities. Over a nearly 40-year career, Dan Ferguson, �԰�����’s director of justice and civic projects in California and a true market expert, helps clients balance and maximize them all.

Decades of Market Expertise

Some construction professionals take a circuitous route to their ultimate career calling, experiencing a range of construction types before dialing into a niche that suits their skillsets and personalities. Not so for Dan – educated as a designer, he first entered the industry as an intern architect for a Kansas-based design firm that specialized in precast detention modules.

“At the time, my employer specialized in turnkey services, where we could provide our clients with cost and schedule guarantees and a full-service package,” Dan says. “I learned early in my career that corrections clients value construction allies that align completely with their mission, a philosophy that found its highest application with �԰�����.”

Over the following decades, before becoming �԰�����’s preeminent corrections expert in California, Dan consulted and led successful corrections and civic projects across the entire US – in Alabama, Georgia, Colorado, Missouri, Kansas, up and down the Eastern seaboard and more. In addition to sheer weight and variety of experience, Dan’s project history further reinforced the value of complete mission alignment in public work.

 Mission Alignment Meets Custom Solutions

Corrections construction involves many wholly unique considerations, especially related to safety, durability and redundancy. Office building or multifamily housing developers will likely never have to consider the relative safety of bolted-down furniture, anti-ligature measures for light fixtures and door handles or the utility implications of certain room arrangements, but corrections experts like Dan solve these problems and many more on every project.

Dan’s and �԰�����’s approach involves engaging in the design and preconstruction phase at the earliest opportunity. During this phase, our team of market experts collaborates closely with clients to align with their program values, comprehend their vision for a safe and transformative facility and then introduce innovative and cost-efficient construction solutions to bring that vision to life.

“The needs of our client’s program determine the most suitable project solutions” Dan explains. “Whether a client values time, budget, quality of finish, safety or a combination thereof in varying proportions, our teams possess the necessary expertise and extensive project history to guarantee successful outcomes.”

Dan’s extensive corrections resume includes almost every possible iteration of these changing client priorities and consequently extensive experience implementing varying design solutions. For example, Dan has built facility structures using almost all the standard industry building materials, including prefabricated modular steel cells, metal studs, precast panels, precast cells, grouted metal TrussWall panels and masonry. Each represents some balance of schedule, budget, safety and durability considerations, but Dan has seen the real-world impact of each solution and can therefore provide expertise and advice in response to our clients’ needs.

Transition Team-Ups

As much as Dan and his fellow California teammates have embraced the importance of early program value alignment with our corrections clients, they’ve also learned that alignment is just as important as a project progresses and ultimately approaches completion. Early and active engagement with the client’s transition team – and maintaining that engagement throughout the entire project lifecycle – is critical to avoiding costly rework and ensuring a safe, functioning facility from day one.

Client transition teams typically include facility maintenance & operations staff, a chief deputy, experienced corrections officers, the client project manager, a training coordinator and other logistical staff, all familiar with the eventual needs of the planned new correctional facility.

“We work hard to understand and align with client needs as early as possible, but how our design and construction solutions interact with real-world implications can be hard to identify on paper,” Dan adds. “Active engagement with client transition teams ensure our early planning and subsequent work are consistent with the facility’s and client’s program needs at turnover.”

On the San Diego Youth Transition Campus, a design-build partnership between DLR Group and �԰�����, the leadership team demonstrated final security camera views for the client’s transition team during the design phase. Due to mid-project program changes and changing facility operational staff, the planned new camera system required further refinement to meet the detection, observation, recognition and identification (DORI) standard of CCTV coverage.

“Using the DORI standard, the transition team identified an increased need for high-resolution cameras that could be used for positive recognition and Identification of an individual beyond a reasonable doubt,” Dan says. “By bringing the transition team on as early as possible, we were empowered to make the security system changes during the design phase while still reducing expenditures elsewhere, keeping the project’s budget and schedule on-track.”

Meeting Community Needs

Dan and �԰����� recognize the dynamic nature of correctional facilities, whether public or private, as they evolve to meet the changing needs of our communities. The design and construction of new justice facilities is critically important to the creation of restorative justice. Dan’s extensive history of accomplishments, from his previous roles before joining �԰����� in 2020 to his current director position where he showcases deep industry knowledge and exceptional leadership skills, highlights his continued dedication to fostering client connections and delivering top-tier construction services throughout the US justice market.

Standard-Setting Special Projects Leadership

Special Projects Vice President Kyle Bolejack’s father was a professional civil engineer. But by the time Kyle joined �԰�����, he knew his passion would take a related but different path: rather than design things, he wanted to build them.

In the 21 years since, Kyle’s career opportunities have taken him across the country and back, through diverse project experiences and finally to his now-permanent home in North Texas. At every step, Kyle has developed his leadership and keen business sense on our most fast-paced, high-touch special projects.

When projects seem impossibly fast or indelibly complicated by their surroundings, Kyle and �԰�����’s Special Projects team, provide matchless interior finish-out and tenant improvement construction services. On every project, they serve our clients as trusted allies and create repeatable results and decades-long relationships.

Tried and Tested Teams

Kyle’s success in the special projects market displays what sets our special projects teams apart: they aren’t just operations teams executing ad hoc special projects, but rather are fully dedicated to this unique facet of construction and its challenges. Our teams expertly manage accelerated schedules, unconventional work hours, work in occupied buildings and handling sensitive and unique systems to create world-class interiors.

“Working in special projects means encountering new clients, new problems and new solutions much more frequently,” Kyle says. “The dynamic nature of special projects excites us, but it also motivates us to cultivate teams who understand the market and how our clients operate.”

�԰�����’s special projects operational structure is laser-focused on this market at every level, from our dedicated preconstruction group to project engineers and all the way up to superintendents. And backed by years of dedication to the unique rigors of special projects, our teams and sector leaders like Kyle build trusting, longstanding relationships with clients of every size.

“We have relationships with North Texas financial and legal service clients that stretch back multiple decades,” Kyle reflects. “We work to become a trusted ally immediately, but for many clients, that trust has been realized in many years of successful projects and repeat work.”

�԰�����’s repeat interiors clients are a testament to our teams’ expertise, agility and ability to understand and realize each client’s vision.

First-Rate Communicators

In special projects, perhaps more than anywhere else, communication is critical. Kyle and our special projects teams proactively and continuously communicate with our clients to ensure success and meet clients’ unique schedule and spatial needs.

For clients in the financial, medical and many other sectors, construction often simply can’t interrupt day-to-day operations. Shutting down even portions of a floor during normal business hours may not be an option. By establishing this need as early as possible and reconciling the client’s needs with the project schedule, Kyle and his teams find the right solutions every time.

In some cases, after-hours and night work may suffice, but in others work might be restricted to a short window from Saturday afternoon through Monday morning. Whatever the client requires, our special projects leaders like Kyle make it happen.

Unique client needs can also extend beyond logistical solutions and into sensitive Mechanical, Electrical and Plumbing (MEP) systems. Projects in active healthcare facilities involve many of the same scheduling considerations with an added layer of complexity in advanced HVAC filtering, negative air machines, sterile areas and more.

“For healthcare clients, it’s beyond critical that we understand their unique MEP needs and how we can mitigate our own dust and debris,” Kyle says. “Every project is a balancing act of meeting our schedule commitments while serving healthcare clients by protecting their patients.”

Trade partner selection also plays an important role in special projects success, where space, tolerances and schedules are all compressed. Kyle and our special projects leaders ensure the right people match with the right projects by developing rosters of trusted partners with established experience in the relevant sectors.

“Our clients value work done with excellence, not cutting corners for a low price,” Kyle says. “We work hard to partner with or develop trade partners who share those values and our commitment to transparent and constant communication.”

Setting the Standard

When �԰����� clients work with Kyle or any special projects teams, they value more than just our name. It’s all about our people, and our special projects leaders all bring deep industry knowledge, client-first service and unparalleled project management.

When the stakes are highest, the logistics most complex and the sector-specific needs most singular, �԰����� is more than just a known quantity – we’re the industry standard.

At the Intersection of Design and Risk Reduction

Chief Estimator Brian Ficzeri approaches every project like a three-dimensional puzzle. But unlike a conventional jigsaw project, building critical infrastructure involves a level of complexity that requires the industry’s best problem solvers.

Over his nearly 30-year career, Brian has estimated some of �԰�����’s most impactful bridge, highway and water projects. He has seen the industry change and adapt to an ever-evolving variety of supply chain disruptions and project risk scenarios. Through it all, Brian’s expertise has empowered client decision-making and forever improved the way our communities live and move.

Driving Down Risk

Estimators are integral to driving successful project outcomes from the earliest stages of preconstruction by identifying innovative and practical solutions that drive down costs. But far from simply crunching numbers, Brian knows that expert networking and well-cultivated industry savvy is essential to navigating a landscape of escalating risks.

“As estimators, we’re always looking for the best, most cost-effective way to do something,” Brian says. “That often requires some back-and-forth collaboration with our client and designers to arrive at the right intersection of design features, supply chain management and budget considerations.”

Brian maintains a revolving roster of suppliers, manufacturers and trade partners and a near-encyclopedic knowledge of common industry costs, but every component is less predictable than it’s ever been. To ensure our project stakeholders see the best outcomes, Brian keeps a particularly close eye on the prices of steel, concrete and other ubiquitous materials, as well as the strained labor market. Every advantage counts in the pursuit of reducing risk, and Brian finds them at every opportunity.

“In some ways, my role is now more complex, but understanding and facing each new challenge is part of the fun,” Brian says. “I combine my past project experience, knowledge of industry trends and strategic market analysis to determine which escalations are real and lasting, which are temporary and which path works for our client’s and trade partners schedules and budgets.”

Bridges to Success

Brian’s 27 years of estimating experience has touched countless landmark infrastructure projects in Texas. He still has favorites, however, and most are community-connecting bridges. From Houston’s I-10 to the Margaret McDermott Bridge and Skillman Bridge in Dallas, Brian’s preconstruction expertise powers later construction success.

Whatever the project, Brian likes to think of estimating in terms of what he colloquially calls “widgets” – discrete, modular and repeatable packages of design elements that create both cost reliability and eventual efficient constructability. Of course, Brian’s many widgets require constant re-evaluation according to market conditions. They nevertheless provide our estimating teams and the clients they serve with an endlessly useful toolbox of building blocks from which any infrastructure project can emerge.

“Finding opportunities for efficiency during the estimating process is as much an analytical task as it is a creative one,” Brian says. “�԰�����’s estimating teams excel at creative project sequencing, procurement solutions and design revisions that can save our clients money and reduce risk.”

For example, a highway project may require the excavation and construction of a water retention pond. That design element may have a generally reliable set cost based on size and depth, but Brian identifies ways to reduce risk for all project stakeholders. Properly sequencing the pond within the larger project, repurposing excavated material and even strategic over-digging and using the excess to offset backfill costs elsewhere are just some possible opportunities to create savings on any front.

Brian’s project experience has also included a range of contracting models, including smaller hard bid projects and massive, multi-year design-build behemoths like the Horseshoe Interchange and its constituent Margaret McDermott Bridge, now a landmark feature of the Dallas skyline.

No matter a project’s contracting model, Brian strives to understand local municipalities, their construction regulations, project site conditions and how each factor might affect risk. Especially on large-scale design-build projects, many of which span many miles of highway, managing traffic redirection and utility relocation are critical considerations.

Brian and �԰�����’s team of expert infrastructure estimators manage these risks – and so many more – through a matrix of common issues and a risk register, comprising even more movable widgets in their toolbox.

“No matter how complex a project is, we collaborate with all stakeholders to proactively seek out, evaluate and mitigate risks,” Brian says. “If something happens, do we have a half-a-million dollar problem, a $5 million problem or $50,000 problem? By planning for these contingencies in advance, our clients and trade partners are equipped to make the best decisions.”

By simultaneously satisfying local regulations, creating end-user-friendliness and meeting clients’ design and budget goals, Brian sets up projects for success.

Answering the “Why?”

Interstate highways and landmark bridges transport thousands of drivers every day, providing essential channels of connection for our communities. The design choices and cost considerations that inform these projects matter, not just to direct stakeholders but also the people who utilize them every day. Estimators like Brian can explain the “Why?” behind each such choice made at the strategic intersection of savings and design intent.

Problem-Solving With a Personal Touch

Project Executive Michelle Clark began her construction career on large projects with budgets in the hundreds of millions. By the time she reached �԰����� in 2010, she had discovered her true passion for the industry’s polar opposite: fast-paced, high-touch and complex special projects.

In the decade since, Michelle has refined her problem-solving skills and earned a reputation as an enthusiastic advocate for Mid-Atlantic clients with unique project needs. In occupied buildings and on accelerated schedules, through night work and more, Michelle and her teammates leverage their years of special project experience to solve problems no one else can, delivering beautiful renovations and additions suited to each client’s needs.

Tackling Complex Logistics

�԰����� experts like Michelle excel at special projects with truly unique challenges. Converting a mid-level tower floor into parking space or renovating a busy lobby with minimal disruption present a Gordian Knot of logistical considerations, but one that our teams are uniquely suited to untangle and overcome.

“Owners and clients come to us because they know we can see even the most complicated jobs through to success,” Michelle says. “Our clients trust us to solve problems that no one else can with design assistance, complicated or accelerated scheduling and innovative solutions – it’s where we thrive.”

On a current project in Washington, D.C., �԰�����’s Mid-Atlantic special projects team has been tasked with adding an elevator to the interior of a historic downtown building. Beyond the aesthetic considerations of building an appropriately styled addition, the project site logistics are especially complex.

In addition to providing design input to help the elevator mesh with the surrounding structure, Michelle and her teammates are delivering construction solutions tailored to the site’s challenges, including limited space for material laydown, equipment and selective demolition. Backed by years of creative problem-solving experience, the team is performing complex shaft drilling, hydraulic installations and more within a narrow footprint.

Security Clearance: Granted

The Mid-Atlantic construction market, especially near historic Washington, D.C. is such that �԰�����’s special projects teams often perform work for the federal government. Such projects can involve stringent security measures that Michelle loves to approach as another opportunity to solve a complex puzzle of logistical challenges.

“Federal special projects, just like special projects for private clients, are often located in occupied and secure office buildings where you must be a U.S. citizen, you can’t bring in any mobile devices and you can’t interact with surrounding offices in any way,” Michelle says. “It requires more planning and coordination than others in the industry may want to tackle, but we have the experience to ensure success. Every challenge is an opportunity to excel.”

Project coordination in a Sensitive Compartmented Information Facility (SCIF) also requires a unique approach to project management and Building Information Modeling (BIM) coordination.

When our teams can’t bring smartphones or tablets onto a project site, they rely on paper plans, intensive and intentional day-to-day planning and strategically timed communication with off-site personnel. Our special projects teams adapt to and overcome these unique constraints, carefully coordinating operations to maintain accelerated schedules and reliable budgets.

Making the Impossible Personal

When faced with challenging special projects, Michelle takes a personal, high-touch approach. By getting to know a client and understanding their project goals, she and her teammates can overcome any hurdle through innovative planning solutions, enhanced trade partner engagement and simply thinking outside the box.

Two back-to-back projects in the Warner Building in Washington, D.C. showcased �԰�����’s ability to bring a client’s vision to life, first while converting an office floor into additional parking space. The team needed to avoid disrupting the existing parking structure above the floor and the offices above that, but the added complication of doorway-sized access points to the space precluded any large demolition equipment.

To effectively execute the garage conversion, including pouring a concrete ramp down to the new garage level, the team transported small loads of concrete in buggies that could navigate the space. Avoiding larger equipment also meant they could keep the rest of the garage open, which greatly benefited traffic to the rest of the building.

Impressed with the team’s work on the garage conversion, client JBG SMITH engaged �԰����� to build a fitness center and renovate the Warner Building lobby. The client desired a green space despite the limited natural light, so Michelle and the team found a film set design specialist in California who could construct a 10-foot-tall artificial tree inside the lobby.

All the while, the team worked closely with JBG SMITH and the Warner Theater, a major occupant of the building, to coordinate work around live theater performances and peak activity hours in the lobby.

Near project completion, the team navigated even more complex logistics with the client and the city to deliver, assemble and install massive steel trellises, a key design feature of the renovated lobby. Though prefabricated in pieces off-site, each trellis component was large enough that the team worked with our delivery partners and the city of Washington, D.C. to coordinate lane closures during low-traffic hours.

The team needed to deliver the trellis components through the lobby’s front door, so constant communication with the client and its tenants was critical to mitigating disruptions to the Warner Building’s daily business.

Chasing the Next Challenge

Like many �԰����� special projects experts across the U.S., Michelle feels uniquely suited for the fast-paced nature of these projects and loves what she does.

Every project has at least one especially unique, challenging or interesting feature. Whether she’s tackling an accelerated schedule, the challenge of delivering massive steel beams down a crowded city street or performing a complete lobby renovation without disturbing stage performances, Michelle is a passionate and respected Relentless Ally for our clients and communities.

Right on Track

Whether they carry commercial goods, raw materials or people, trains rarely have the luxury of stopping for long. That’s rarely an issue on an active rail line, but when railways require new construction, renovation and modernization, you need a hands-on expert who can keep things on track.

As one of �԰�����’s leading rail experts, Area Operations Manager Chuck Chapman understands the importance of solutions-driven rail construction. Throughout his impressive 35-year career, Chuck has honed his skills as an innovative problem-solver, a master communicator and a creative project scheduler for public and private clients alike. Every dollar and every hour saved counts, and �԰�����’s forward-thinking rail professionals like Chuck skillfully identify them at every turn.

Hands-On Problem Solving

Project leaders must display innovative problem-solving and the willingness to roll up one’s sleeves, take a personal role in the project plan and execute the best path forward.

Chuck’s storied career is replete with such situations, both as an estimator and as a project manager, and where the two disciplines converge. On a former employer’s bridge project, Chuck and his team were faced with a dilemma: the project required the creation of a dewatered area to facilitate bridgework, but traditional methods of sinking a cofferdam using sheet piles wouldn’t be adequate.

The approach spans of the bridge offered too little clearance to install cofferdams, and splicing sheet piles to handle the task would have increased project costs. So Chuck and his team got creative. They combined the strengths of each method by securing sheet piles to the cofferdam base using bulb seals.

“On each phase of the bridge, our solution probably saved four to six months,” Chuck recalls. “You multiply that across 36 segments, and the time and cost savings made an incredible difference for our client.”

While that level of creative problem-solving can come with the territory of complex infrastructure construction, it remains one of Chuck’s favorite aspects of his job and something he sees as wise stewardship of clients’ valuable time and money.

“There’s always an opportunity to partner with our clients, develop solutions and proactively prevent problems,” Chuck adds. “We get the right people together to create solutions that serve a project technically, fiscally and safely.”

Complete Communication

From the earliest planning phases to the completion of a project’s lifecycle, project leaders must be master communicators with every stakeholder. Direct, constant communication with clients, owners and trade partners can help prevent costly delays and any unnecessary impacts to the traveling public or vital supply chains that rely on rail infrastructure.

On Chuck’s most recent project, the electrification of Caltrain in San Jose, California, he prioritizes clear and consistent communication with project leaders, the client and local municipal authorities, ensuring �԰����� adheres to all standards and procedures for working in and around critical infrastructure. Chuck understands that early and proactive team alignment enables the collaborative development of solutions that enhance critical logistics and safety planning. 

Impact-Sensitive Scheduling

Chuck and his fellow rail experts at �԰����� cultivate a shared team understanding our client’s vision and target turnover dates, enabling strategic and successful project schedules.

“Traffic impacts and utility relocation are at the forefront of our minds on any rail project, because we know how mission critical both can be,” Chuck says. “By identifying these constraints early, we’re actually empowered to plan the most effective solutions such as nighttime closures and utility relocations that avoid interference with rail tracks and any permitting necessary to accomplish both.”

�԰�����’s rail leaders can also leverage the many advantages of prefabrication where it can accelerate the schedule, save money and mitigate a project’s public impact. Railway replacements are a prime example.

“Prefabrication is another powerful tool in our planning toolbox,” Chuck says. “If we can build 1,000 feet of rail next to its final location, we can keep trains moving during that process, take the line out of service for a shorter outage period and install the new rail all at once.”

United in Vision

For Chuck, understanding a client’s vision is just par for the course. By communicating that vision to all stakeholders, then planning, designing and scheduling projects accordingly, the entire team stays on track.

Rail is one of our oldest modes of motorized travel but still plays a crucial role in the way we move people and goods around our communities and around the country. We’re proud to serve our clients by making rail construction and renovation as efficient, expedient and economical as possible and empowering leaders like Chuck who can make it happen.

The Responsibility of Protecting Your Team

Every workplace has its unique cast of characters, mainstays that feel as much a part of the company’s culture and structure as the company leadership. Not every workplace, however, can say their company veterans are in the business of saving lives every day. That’s exactly what �԰����� safety professionals like Luis Torres do on jobsites across the country, combining expertise, pride in their work and relationship building to keep workers safe.

Industry-Leading Safety Leadership

Luis is a jobsite safety carpenter, but he’s not just any carpenter. His tenure with �԰����� spans nearly three decades, and in that time, he’s carefully honed his skills as a carpenter and his knack for developing innovative safety solutions. He’s a known quantity on every job – someone so trusted that his teammates have affectionally given him the title “Safety Luis.”

A well-earned title it is. Luis’s handiwork caught the attention of a �԰����� safety leader, on a recent visit to the Alfond Inn project in Winter Park, Florida. On the jobsite, a sprawling 75,000-square-foot addition to the boutique hotel, Luis had constructed a set of temporary elevator guardrails.

The quality of the installation was evident at first sight. Each had clearly been constructed by a professional who deeply cared about their work and the impact it would have on worker safety.

In this case, the elevator enclosure went above and beyond the standards mandated by OSHA, �԰����� and our construction elevator trade partner in Florida. While providing essential safety protections, it also featured removable sections and stowable netting, allowing different parts of the enclosure to be temporarily moved to suit different loads over the course of the job. On top of that, the entire guardrail structure was both modular and removable, so Luis’s hard work can be re-used on a future elevator thereby creating greater workflow efficiencies and reducing waste.

Luis’s responsibilities as a construction safety carpenter and the responsibilities of his peers on other jobsites don’t end with elevator guardrails and enclosures, of course. Safety carpenters build walkways, guardrails, work platforms, scaffolding and much more, all essential components of making jobsites safer for �԰����� teammates, trade partners and any visitors. Alongside personal protective equipment (PPE) and established safety rules and standards, their work is on the frontlines of construction safety.

Tenured and Trusted

In his decades on construction sites, “Safety Luis” has established himself as someone our workers and trade partners can trust, as evidenced by his tenure, his demand on jobsites and his role which has grown to encompass mentoring �԰����� safety carpenters across the country.

“He’s easily worked on at least a hundred different projects over the years, and his work is truly first-class,” says Jonathan Pearch, project executive. “When Luis is on the job, we know he’s going to anticipate safety needs others may not see, often going above and beyond to provide the safest possible working environment for everyone on the site. He always has the ‘what’ covered and can build anything you ask him to, but when given a task, he thinks about the ‘why’ and finds creative, safe solutions to meet the need.”

It’s only fitting that Luis has also taken his safety sixth sense outside his usual southeast region, guiding and teaching safety carpenters as far afield as jobsites in Texas. On every job, Luis truly cares about the safety of his teammates – he knows what he’s there to do and he takes pride in executing that job with excellence.

Across a career so vast, in terms of both projects and years worked, construction safety standards have naturally changed immensely and for the better, but that accumulation of knowledge is one of Luis’s greatest assets.

“He may have been able to do his job in sneakers and shorts back in the day,” Jonathan jokes, “but there’s no doubt the industry absolutely has changed. Luis has adapted to those changes and, in many ways, pushed us even further toward safer jobsites.”

The vital expertise of Luis and �԰����� safety carpenters everywhere exemplifies �԰�����’s commitment to leading the construction industry in safety. 

Foundations of Trust

Whether she is anticipating the needs of trade partners, advocating for marginalized communities or lending a guiding hand to new teammates, Megan Cook-Eichelberger is building relationships to last.

At �԰�����, our people-first culture is engrained in everything we do. From our decision-making to the ways in which we collaborate, we believe that the relationships we form with our clients, industry partners and fellow team members are paramount to everyone’s success. For Megan Cook-Eichelberger, a project manager in Portland, Oregon, relationship building is the key to consistently meeting project goals, producing meaningful results and ensuring that everyone has a seat at the table.   

Megan began her career in general contracting eight years ago as a traveling field engineer, but her experience in the industry goes back much further than that. Her father owned a drywall finishing business, so Megan was introduced to jobsite environments at a young age.

While working at her father’s business after high school, Megan not only developed a strong work ethic but also learned the importance of creating a workplace culture grounded in the values of respect and collaboration. “It’s not just the people on your own team,” she says. “Everyone you interact with, from your design team to your clients to your trade partners, plays such an important role in how you show up to work every day.” 

Since joining Howard S. Wright (HSW), a �԰����� company, in 2019, Megan has found that building strong relationships allows her to collaborate with her teammates and partners more effectively and navigate conflicts when they inevitably arise. When teams have already established a foundation of trust, she maintains, they feel empowered to bring difficult topics to the table and identify the best solutions for the team and project.

Advocating for Trade Partners 

Through these experiences, Megan has developed a deeply personal understanding of the challenges trade partners experience and has become a staunch advocate and ally for their growth and development. She doesn’t consider a project successful unless everyone involved—the project team, clients and trade partners—is satisfied with the results. 

Megan is also committed to championing small and local businesses. Through collaborating with minority, women and emerging small businesses (MWESB), she and her teammates help remove barriers to success. The Block 216 project, on which Megan serves as project manager, has presented a “once-in-a-lifetime” opportunity for some local MWESB businesses. 

Projects of this size are rare in Portland; the building will total 1.1 million square-feet and construction is slated to span more than four years. Many small and emerging businesses may not have the experience or personnel to successfully execute scopes of this magnitude or complexity. Megan and the team implemented a right-size system to simultaneously meet our diversity, equity and inclusion goals along with the client’s: rather than issuing contracts to a single subcontractor for an entire scope package, the project team asks the partners what scope of work they can take on and allocates portions of the project accordingly. By applying this approach, the Block 216 project team is also stimulating the local economy by providing more jobs to local residents. 

Cultivating Inclusion

In addition to mentoring small businesses, Megan gives back to the women of �԰����� and the greater Portland community. She currently leads her local chapter of the company’s Connecting Women employee affinity group, a role that has allowed her to partner with organizations such as Oregon Tradeswomen and Dress for Success that empower women in the construction industry and beyond.

Throughout her years in the industry, Megan has witnessed changing cultural dynamics that have resulted in a positive trend toward acceptance and inclusion. She considers herself fortunate that during her entire tenure with HSW, she’s always been able to bring her authentic self to the workplace. Megan prioritizes diversity, equity and inclusion (DE&I) initiatives in hopes that everyone is afforded the same opportunity. 

 “I’ve learned so much just by showing up,” she maintains. “By listening first, you start to understand what a community needs and how to implement change in a way that is equitable and sustainable over the long-term.” 

Developing Within

In addition to building a stronger, more inclusive construction industry, Megan seeks out opportunities to nurture the growth and development of her own teammates. She shares her experiences and lessons she’s learned throughout her career but stresses the importance of innovation. 

“Every project has milestones to meet, but I try to remind the team that there are lots of ways to deliver for our client,” Megan asserts. “We always want to look for new solutions and ways to achieve our goals more with greater efficiency and value. It’s important to me that my teammates know that we encourage creative problem-solving.” 

Megan’s extensive industry experience helps her mentor fellow teammates, but perhaps her greatest strength is her ability to put herself in others’ shoes. Whether she is anticipating the needs of trade partners, advocating for marginalized communities or lending a guiding hand to new teammates, Megan’s empathy makes her a great champion for others and allows her to lay a strong foundation of trust on which she is building relationships to last.

Helping to Pave the Way for Future “LEEDers” in Construction

Kyle Frandsen is a born leader, and he's especially passionate about sharing his knowledge and expertise about sustainability and green construction. His interest in the field was sparked at the University of Florida where he earned his master’s degree in building construction with a sustainability concentration. He also worked for a general contractor on a campus project pursuing LEED® Platinum certification from the United States Green Building Council.

In his role as Sustainability project manager for �԰����� in California, Kyle is responsible for implementing the company’s sustainability initiatives through education, direction, and example.

Beyond that, Kyle truly enjoys being counted on for guidance in anything related to this field of study because he believes our business and environmental future depends on it. That’s why when he was asked by the dean of the Construction Management Program at California Baptist University in Riverside, California to help shape the program’s curriculum and courses, he embraced it as an opportunity to help make a difference for the future leaders of tomorrow. The relationship with the university came about through our company’s work on the Lancer Plaza North Renovation project where our �԰����� team is renovating a 30,000-square-foot retail strip center with student support facilities and other community and campus life facilities.

“I was honored to be asked to help mold a program for the university,” said Kyle. “It’s great when you can work in a field that is forward thinking that can have an impact on people’s lives for years to come. Being able to contribute to the actual course content and become an even stronger industry partner for one of our clients is truly a rewarding experience.”

In addition to helping form the curriculum, Kyle was asked to teach one of the courses he helped to create: “Evolving Technologies in Construction.” Kyle challenges his students to learn the latest innovations in the field and also makes sure that all students leave with something tangible — LEED Green Associate credential. All students must pass the LEED Green Associate exam in order to pass the course. Last year, 100% of Kyle’s 16 students passed with flying colors, and now they all have a leg-up in their future careers in sustainable construction.

Recently, Kyle joined an elite group of young professionals when Engineering News-Record (ENR) California named him as one of their Top 20 Under 40 winners in 2016. The publication's annual, regional competition recognizes 20 individuals under the age of 40 who represent the "Best-of-the-Best" in their construction and design careers by giving back to their industry and communities.

Kyle also practices what he preaches at home with his wife and two young children. Solar panels are installed on his roof, recycle bins are in his kitchen and garage, and he is instilling an importance of resource conservation in everything they do together as a family.     

Putting the Quality in Quality Control

As someone who grew up working with his father and uncle on different build and repair jobs, �԰����� Quality Assurance/Quality Control Director Terry Marsh always enjoyed working with his hands. Given his natural abilities, construction may have seemed an obvious career path, but in his earlier years, Terry was more interested in becoming a pilot. 

Fresh out of high school and only a mere 17-years-old, Terry was eager to launch his career. As part of his job search, Terry took a leap and responded to an ad for an electrical superintendent position. The only catch was, at such a young age, he didn’t have any of the necessary background for it. Little did Terry know at the time, taking that small leap would set him up for a successful 30-year career in the construction industry. 

When asked why he applied to a role for which he didn't initially meet the qualifications, Terry explained that he wanted to learn the trade and simply needed the right opportunity to get his foot in the door. From there, the leap didn't seem so far off. "The owner apparently liked my drive and hired me immediately," recalls Terry. 

Terry was a natural fit for the construction industry, easily surpassing most of his peers and quickly obtaining his master's electrician license. After Terry worked alongside �԰����� on several projects, our team quickly recognized his potential and offered Terry a full-time position in 1991. It was a move that established the foundation for Terry’s career as a highly esteemed quality control expert. 

Working with teams in Nashville, Tennessee and later, Dallas, Terry quickly rose through the ranks and honed his craft in quality control. Praised by teammates for his attention to detail, drive for excellence and unrivaled knowledge of building systems, Terry has built a reputation for significantly improving the quality of every project he touches. 

In his role, Terry provides critical recommendations to improve processes and mitigate risks or adverse trends that have the potential to impact the successful delivery of best-in-class projects. Through consistent and accurate execution of quality control procedures including reviewing installations and assisting teams in improving their execution of installations and systems, Terry is a consummate Relentless Ally for our people, partners and projects. 

Providing the foundation of a successful and safe project, effective quality control programs can mitigate the likelihood of costly rework and associated schedule delays, promote greater collaboration between trade partners and resolve design challenges that arise as projects progress. �԰�����’s quality control plans are founded on delivering the owner’s vision and goals and empowering trade partners to execute quality work in rewarding team environments. 

“My goal is to help our project teams succeed through consistent and accurate execution of quality control procedures," says Terry. "Safety, quality and schedule are the foundation of a successful project. When I step on a project where it is evident that everyone cares about safety, it is always well-organized and clean. It is obvious at that point that everyone there is proud of what they do, they enjoy their work and they place a high degree of importance on getting things right."

Preferring to keep his boots on the ground, Terry makes it a priority to visit as many jobsites as he can. And although he might seem like more of a behind-the-scenes operator, over the last 30 years of working with our business, Terry has played an integral role in hundreds of projects across the Southeast and Texas. 

Terry’s influence far transcends the projects on which he has directly worked. When �԰����� launched a new national Quality Control program in the early 2000s, Terry was a key contributor to the initiative. He also had a hand in our most recent development of an Integrated Quality Control plan launched in 2020, an innovative approach to quality control that incorporates project stakeholders’ expectations into our jobsite specific plans. Before construction begins, project teams obtain input from trade partners, owners and designers to build a plan that holistically incorporates every concern and expectation. This process builds on itself in bitesize pieces throughout the project lifecycle instead of creating a partially complete quality control plan at the beginning when pressure is high to complete design and begin construction. 

On a more personal level, Terry is known by his peers for being a natural teacher and mentor. Willing and able to make his technical expertise easily understandable for a wide range of skill levels, Terry’s extensive knowledge and research often helps teams discover and implement innovative solutions before they become problems. 

"What struck me most the very first time I met Terry, that still rings true today, is his ability to share knowledge with others without being overbearing while doing it," says Titus Rodriguez, senior project manager for �԰�����. "In my 20 years with the company, Terry has never failed to provide assistance when called upon, which is an invaluable asset to his teammates."

That trust isn’t just one-sided. 

“Three decades is a long time to spend with one company,” says Terry. “But the people and the relationships I’ve built over the last 30 years have truly been the best part about working at �԰�����. I trust my teammates and our leadership to always make the right decisions based on what is best for the business to thrive.”

After successfully celebrating 30 years with �԰�����, it’s hard to believe that Terry could have ever ended up in any career other than construction and quality control. But much like the pilot he once yearned to be, he has used his knowledge, training and natural skills to help our project teams soar to new heights at every opportunity.